Right Medicine PharmacyGPhC

Pharmacy context

The pharmacy is in the village of Kyle of Lochalsh which lies 63 miles west of Inverness. It is next to the Skye bridge and the train station to Inverness. A sister branch is on Skye which is a 15-minute drive away. The upstairs section of the premises is used to dispense NHS prescriptions and provide a range of additional services. The downstairs retail area is used for a range of toiletries and gifts. Both areas are accessed via separate power assisted doors. The pharmacy supplies medicines in multi-compartment medicine devices when people need extra support. And a consultation room is available for people to be seen in private.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy updates its processes and procedures so that services remain safe and effective. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And provides access to ongoing training. The pharmacy could improve upon the uptake of learning with closer monitoring. The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements.

• Principle 3 – Premises

  Standards met

  The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy offers a range of services to the surrounding area. It provides information leaflets for self-selection. And displays opening times and service information in the window. The pharmacy supports vulnerable people. And dispenses multi-compartment medicine devices for people who need extra help. It supports its local community. And stocks a wide range of healthy living products. The pharmacy manages its services and updates the pharmacy team about high-risk medicines. This means that staff are up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. And it has the capability to follow the new falsified medicines directive.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services.

Inspection history summary