Deans PharmacyGPhC

Pharmacy context

This is a community pharmacy in Coltness on the outskirts of Wishaw. The pharmacy provides a range of services including dispensing prescriptions for people at home and for people living in residential and care homes.  It has a selection of over-the counter medicines and other pharmacy related products for sale. It provides a range of other services, including a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. And it supplies medicines on the NHS Pharmacy First and NHS Pharmacy First Plus service. The pharmacy was inspected during the COVID‐19 pandemic when restrictions had been mostly lifted in Scotland.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures in place to help ensure that its team members work safely. And it has insurance to cover its services. The pharmacy team has adapted its working practices suitably to minimise risks to people's safety during the COVID-19 pandemic. And it knows how to protect the safety of vulnerable people. The pharmacy protects people’s private information appropriately. And it has suitable procedures to identify the risks associated with its day-to-day services. But the pharmacy is not always thorough enough in keeping all of its records up to date.

• Principle 2 – Staff

  Standards met

  The pharmacy team manages its workload safely and effectively. And team members support one another. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services. But some team members need more training for the work they do.

• Principle 3 – Premises

  Standards met

  The pharmacy’s premises provide a suitable environment for people to receive its services. They are tidy and organised. And they are sufficiently clean and secure.

• Principle 4 – Services

  Standards met

  The pharmacy provides its services safely. And makes them adequately accessible for people. The pharmacy team gets its medicines and medical devices from appropriate sources. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing. The pharmacy generally stores its medicines properly. But it is not always thorough enough in ensuring that it keeps all its medicines for dispensing in the appropriate packaging.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean. The team uses its facilities and equipment to keep people's private information safe.

Inspection history summary