Wise PharmacyGPhC

Pharmacy context

This is a traditional community pharmacy, situated on a main road of a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines and it orders people's repeat prescriptions on their behalf. A large number of people also receive their medicines in weekly multi‐compartment compliance packs to help make sure they take them safely, and the pharmacy has a home delivery service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy generally manages its risks well. The pharmacy team follows written instructions to help make sure it provides safe services. The team reviews its mistakes which helps it to learn from them. Pharmacy team members receive training on protecting people's information, and they understand their role in protecting and supporting vulnerable people. The pharmacy keeps the records it needs to by law. But records are sometimes incomplete, which means team members may not always be able to show what has happened in the event of a query.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to provide safe and effective services. Team members work well together, and they have the skills necessary for their roles. However, new team members are not always enrolled on training programmes in a timely fashion, so they may delay obtaining the qualifications relevant their roles.

• Principle 3 – Premises

  Standards met

  The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.

• Principle 4 – Services

  Standards met

  The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers, and the team makes some checks to make sure they are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.

Inspection history summary