Vision PharmacyGPhC

Pharmacy context

This busy community pharmacy is located next to a medical centre in a residential area. Most people who use the pharmacy are from the local area and a home delivery service is available. The pharmacy mainly dispenses NHS prescriptions, and it sells a range of over-the-counter medicines. The pharmacy relocated into these new premises in February 2022. The inspection was undertaken during the Covid 19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy adequately manages risks to make sure its services are safe. It generally completes the records that it needs to by law and it acts to improve patient safety. Members of the pharmacy team are clear about their roles and responsibilities. They have written procedures and they understand their role in keeping people’s private information safe and protecting the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy team members work well together in a busy environment, and they are enthusiastic about their roles. They have the right qualifications and training for the jobs they do and are comfortable providing feedback to their manager. The team members receive ongoing training and informal feedback about their performance and development, but this is not always recorded so gaps in their knowledge might not be identified and supported.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a professional environment for people to receive healthcare services. It has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations with members of the pharmacy team.

• Principle 4 – Services

  Standards met

  The pharmacy offers healthcare services which are generally well managed, and people receive appropriate care. It gets its medicines from licensed suppliers and the team carries out some checks to ensure medicines are in suitable condition to supply.

• Principle 5 – Equipment

  Standards met

  Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Inspection history summary