Z.A. Akram LtdGPhC

Pharmacy context

The pharmacy is in a row of shops in Monk Bretton, near Barnsley. Pharmacy team members dispense NHS prescriptions and sell a range of over-the-counter medicines. They offer services including medicines use reviews (MURs) and the NHS New Medicines Service (NMS). They supply medicines to people in multi-compartment compliance packs. And, they deliver medicines to people’s homes. They pharmacy provides a substance misuse service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks to its services. It protects people’s confidential information. And it keeps the records it must by law. The pharmacy team members know how to safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen during dispensing. And they sometimes use this information to learn and reduce the risk of further errors. But they don’t always collect information about the causes of mistakes to help inform the changes they make. So, they may miss opportunities to improve.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They feel comfortable making suggestions to help improve pharmacy services. Pharmacy team members complete ad-hoc training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. But they find it difficult to complete any learning during the working day. And they can feel under pressure completing the workload when members of the team are absent.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean and properly maintained. It provides limited space for the services provided. But pharmacy team members manage the space well. And the pharmacy has a room where people can speak to pharmacy team members privately.

• Principle 4 – Services

  Standards met

  The pharmacy sources, stores and manages its medicines appropriately. Its services are accessible to people. And it generally manages its services effectively and safely. It delivers medicines to people at home. And it asks them to sign for their medicines to confirm receipt. So, the pharmacy has an audit trail to refer to in case of queries. Pharmacy team members take steps to identify people taking some high-risk medicines. And they provide people with suitable advice. The pharmacy supplies medicines to people in devices to help them take their medicines safely. And it adequately manages this service. But not all pharmacy team members can help provide this service. So, this puts additional pressure on the team members involved.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.

Inspection history summary