WellGPhC

Pharmacy context

The pharmacy is located on the main shopping street of Stoke Village in Plymouth. The pharmacy dispenses NHS and private prescriptions. It also supplies multi-compartment medicines devices for people to use in their own homes. The pharmacy delivers medicines to people’s homes. The pharmacy offers advice on the management of minor illnesses and long-term conditions. It also offers flu vaccinations, a minor ailments scheme and supplies emergency hormonal contraception.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages risk appropriately. Team members usually record their errors and review them. They do not always record the cause of errors. So, this may mean that opportunities to identify themes and patterns is lost. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts suitably on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy generally keeps the records required by law. But some records are incomplete which makes it difficult to show exactly what has happened. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff. Team members are suitably trained for their roles and they keep their skills and knowledge up to date. Team members suggest and makes changes to improve their services. They communicate well with each other. ​

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for people to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible and advertises its services well. Medicines are supplied safely and the pharmacy gives additional advice to people receiving high-risk medicines, although it does not always make a record of this. This may make it difficult to demonstrate the appropriate checks and counselling have been given. The pharmacy obtains its medicines from reputable suppliers. They are stored securely and regularly checked that they are still suitable for supply. The pharmacy deals appropriately with medicines returned by people. But they do not always dispose of harmful medicines in the correct container which may increase risks to staff and the environment.

• Principle 5 – Equipment

  Standards met

  The pharmacy uses a range of clean equipment and facilities to provide its services.

Inspection history summary