Day Night PharmacyGPhC

Pharmacy context

This community pharmacy is located opposite a medical centre, on the outskirts of the town centre. It dispenses prescriptions and sells medicines over the counter. The pharmacy provides additional services including Pharmacy First, blood pressure testing and a substance misuse service. The pharmacy supplies some medicines in multi-compartment compliance aid packs, to help make sure people take their medicines at the right time.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy keeps the records it needs to by law, and it has systems to help ensure people’s information is kept safe. Pharmacy team members record their mistakes to help them learn and improve. And the pharmacy has procedures to help ensure that team members work safely. But not all team members are familiar with the procedures, so they may not always work as effectively as they could.

• Principle 2 – Staff

  Standards met

  Pharmacy team members feel comfortable raising concerns and providing feedback. They are suitably trained for the roles in which they are working. But they do not receive regular ongoing learning and development opportunities. So, the pharmacy may not always be able to show how team members keep their knowledge and skills up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is well maintained and provides a suitable environment for the delivery of healthcare services. It has a consultation room, so people can speak to pharmacy team members in private.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy’s services are accessible and suitably managed. But team members could do more to help to ensure people on high-risk medicines, or those using compliance aid packs, get all of the information they need about their medicines. The pharmacy gets its medicines from reputable sources and team members complete some checks to help make sure that medicines are fit for supply. But they do not always keep records of this. So, the pharmacy may not always be able to demonstrate that it stores and manages medicines appropriately.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide its services. But it uses some plastic measures when preparing medicines which could lead to inaccuracies as they are not marked to show they are calibrated. Team members use equipment in a way that protects people's privacy.

Inspection history summary