Rishi Pharmacy LimitedGPhC

Pharmacy context

The pharmacy is located on a parade of shops in a largely residential area near to a seaside town. The people who use the pharmacy are mainly older people. The pharmacy receives around 80% of its prescriptions electronically. It provides a range of services, including dispensing and over‐the‐counter sales. And it also provides medicines as part of the Community Pharmacist Consultation Service. It supplies medications in multi‐compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy identifies and manages the risks associated with its services to help provide them safely. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And it protects people’s personal information properly. People who use the pharmacy can provide feedback about its services. And team members understand their role in protecting vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles. And they had been provided with some ongoing training prior to the pandemic, but work pressures meant that this had been temporarily ​put on hold. They can raise any concerns or make suggestions and team members can take professional decisions to ensure people taking medicines are safe.

• Principle 3 – Premises

  Standards met

  The premises provide a safe, secure, and clean environment for the pharmacy's services.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy provides its services safely and manages them well. It gets its medicines from reputable suppliers and stores them properly. People with a range of needs can access the pharmacy’s services. And the pharmacy responds to drug alerts and product recalls so that people get medicines and medical devices that are safe to use. But the pharmacy doesn't always keep prescriptions with dispensed medicines until they are supplied. And this could make it harder for team members to refer to the original prescription if there was a query.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Inspection history summary