Whitley Wood PharmacyGPhC

Pharmacy context

A pharmacy, part of an independent chain located on a parade of shops in a residential area of Reading. The regular pharmacist has worked at the pharmacy for over 15 years. The pharmacy dispenses prescriptions and provides Medicines Use Reviews (MURs), the New Medicine Service (NMS), multi-compartment compliance aids for patients in their own homes, supervised consumption, needle exchange, emergency hormonal contraception, a Champix service, a seasonal influenza service and a delivery service.

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. The pharmacy keeps all the records that it needs to by law, and team members help to protect vulnerable people. However, patient information may not always be secured appropriately.

• Principle 2 – Staff

  Standards met

  The pharmacy team are appropriately trained for their roles or they are enrolled on appropriate training courses. But, team members don’t have formal training plans to keep their knowledge and skills up to date. This could affect how well they care for people and the advice they give. Team members work in a supportive environment where they are able to raise concerns if needed. They feel able to use their own professional judgement.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean, and suitable for delivery of its services. Pharmacy team members use a private room for some conversations with people. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  People with a range of needs can access the pharmacy’s services. The pharmacy generally delivers its services in a safe and effective manner. Staff try to make sure pharmacy services are provided safely but they do not always record relevant safety checks when people receive higher risk medicines. This makes it difficult for them to show that the appropriate advice is always provided when these medicines are supplied. The pharmacy generally sources and stores medicines safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works.

Inspection history summary