Hendras@Penryn LtdGPhC

Pharmacy context

The pharmacy is located on the high street of Penryn, a small town in Cornwall. The pharmacy dispenses NHS and private prescriptions. The pharmacy delivers medicines to people. It offers advice on the management of minor illnesses and long-term conditions. It also offers a minor ailments scheme, drug user services and the supply of emergency contraception.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy generally identifies and manages risk appropriately. Team members usually record their errors and discuss them as a team. But the pharmacy does not have clear actions documented to prevent them from happening again. The pharmacy has written procedures in place for the work it does. The pharmacy asks people for their views and acts suitably on the feedback. The pharmacy has adequate insurance to cover its services. The pharmacy generally keeps the records required by law. But it sometimes omits details which may make it difficult to see exactly what has happened. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members know how to protect the safety of vulnerable people and act to do this when needed.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff. Team members are appropriately trained for their roles and they keep their skills and knowledge up to date. Team members suggest and make changes to improve their services. They communicate well with each other. ​

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe, secure and professional environment for people to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible and advertises its services well. It supplies medicines safely. The pharmacy gives additional advice to people receiving high-risk medicines. But it does not make a record of this to show that this advice has been given. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and regularly checks that they are still suitable for supply. The pharmacy delivers prescription medicines safely to people’s homes. It keeps records to show that it has delivered the right things to the right people. The pharmacy deals with medicines that people return to it. But it does not always remove people’s private details from the boxes meaning that confidentiality may be broken. The pharmacy does not always dispose of medicines in the correct container. This may increase the risk to staff and the environment.

• Principle 5 – Equipment

  Standards met

  The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy.

Inspection history summary