Anna PharmacyGPhC

Pharmacy context

This is busy pharmacy is part of a small family-owned group of pharmacies. It is in a parade of shops on a major roundabout between the centre of Carshalton and Rose Hill in Surrey. It dispenses NHS and private prescriptions, sells over-the-counter medicines and provides healthcare advice. And it delivers medicines in multi-compartment compliance packs to people who can't visit the pharmacy in person.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has up-to-date written instructions which tell its team members how to complete their tasks safely. It has also made suitable adjustments to those instructions to help prevent the spread of airborne viruses. Members of its team are clear about their roles and responsibilities. They work to professional standards, identifying and generally managing risks effectively. The pharmacy has adequate insurance in place to help protect people if things do go wrong. The pharmacy manages and protects confidential information well, and it tells people how their private information will be used. Team members also understand how they can help to protect the welfare of vulnerable people. The pharmacy is now adequately recording the mistakes its team members make during the dispensing process. But it is not reviewing them regularly enough to identify any trends and share what has been learned.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough staff to manage its workload safely. Pharmacy team members are appropriately trained, and work well together. They have a satisfactory understanding of their role and how they can help people with their medicines. They are suitably aware of the risks involved in selling some medicines and know when to involve the pharmacist.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a safe and secure environment for people to receive its services. It has made suitable adjustments to its premises to help minimise the spread of airborne viruses. But the premises are barely large enough for the current volume of work and the number of people working there.

• Principle 4 – Services

  Standards met

  The pharmacy provides a range of services which it generally delivers in a safe and effective manner. And people with a range of needs can easily access them. The pharmacy sources, stores and generally manages its medicines safely. Its team members identify people supplied with high-risk medicines so that they can be given extra information they need to take their medicines safely. The pharmacy makes sure that all the medicines it supplies are fit for purpose, responding adequately to drug alerts or product recalls. But it doesn’t clearly record what it does about those alerts or recalls. This might make it harder for the pharmacy to show what it has done if a problem arises later on.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is kept clean and suitably maintained. The pharmacy keeps people’s private information safe.

Inspection history summary