Cross ChemistsGPhC

Pharmacy context

The pharmacy is located on a parade of shops on a busy main road. It is surrounded by residential premises. ​The people who use the pharmacy are mainly older people. The pharmacy receives around 85% of its prescriptions electronically. It provides a range of services, including Medicines Use Reviews, the New Medicine Service, a stop smoking service, the NHS Urgent Medicine Supply Advance Service and influenza vaccinations. And it​​ supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. One of the pharmacists is an independent prescriber. ​

Standards by principle

• Principle 1 – Governance

  Standards met

  Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It regularly seeks feedback from people who use the pharmacy. And team members understand their role in protecting vulnerable people. It mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely. And it largely protects people’s personal information.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained team members to provide its services safely. The team discusses adverse incidents and uses these to learn and improve. They can raise any concerns or make suggestions and have regular meetings. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.

• Principle 3 – Premises

  Standards met

  The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.

• Principle 4 – Services

  Standards met

  Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. ​But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Inspection history summary