Wellhealth PharmacyGPhC

Pharmacy context

A community pharmacy set in a parade of shops in a residential area of Crawley. The pharmacy opens six days a week. It sells a range of over-the-counter medicines and dispenses NHS and private prescriptions. It provides multi-compartment compliance packs to help people take their medicines. It delivers medicines to people who can’t attend its premises in person. It offers a stop smoking service, blood pressure checks and a diabetes screening service. It also provides substance misuse treatments and a needle exchange service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures to help make sure its team works safely. It appropriately monitors the safety of its services. It has adequate insurance to protect people if things do go wrong. It generally keeps all the records it needs to by law. It asks people using its services for their views and acts on them. People who work in the pharmacy know what they can and can’t do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they usually keep people’s private information safe.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough team members to provide safe and effective care. The pharmacy’s team members are encouraged to keep their skills up to date. Staff are comfortable about giving feedback to improve the pharmacy’s services. They use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.

• Principle 3 – Premises

  Standards met

  The pharmacy provides a suitable and secure environment for people to receive healthcare. And its premises are clean and tidy.

• Principle 4 – Services

  Standards met

  The pharmacy’s working practices are safe and effective. It provides services that people can access easily. It delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. The pharmacy’s team members check stocks of medicines to make sure they are fit for purpose. And they dispose of people’s waste medicines safely too.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide its services safely. And, it uses these to keep people's private information safe.

Inspection history summary